Contact Us

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Preferred method of therapy:

We Want You To Feel Better

Our in-person office is located in Simcoe, ON (Norfolk County). We are accessible via video or phone to anyone living in Ontario, Canada.

Your therapist will treat sessions as confidential. This means you can trust them with information that may be personal or embarrassing.

Compliments & Complaints

At Norfolk County Counselling & Psychotherapy, we believe that feedback is an important part of growth and accountability. Whether your experience with us has been positive or you have a concern you would like to raise, we welcome the opportunity to hear from you.

Compliments

If you had a positive experience with our services, we would love to know. Compliments help us:

  • Recognize and celebrate our team members
  • Strengthen what we are doing well
  • Continue to build a culture of excellence

You can share a compliment directly with us by email at admin@norfolkcountycounselling.ca. These are shared confidentially with our Clinical Director and the staff member involved.

Please note: To protect privacy and maintain PHIPA compliance, we cannot accept public testimonials or Google reviews that include personal health information. For confidentiality, please share your feedback directly with us through the channels provided.

Complaints

If you have a concern about your care, your experience, or any aspect of our services, we encourage you to bring it forward directly. We take all complaints seriously and view them as opportunities for reflection, repair, and improvement.

What to Expect

  1. Initial Contact: Send your concern to admin@norfolkcountycounselling.ca or directly to avril@norfolkcountycounselling.ca(Clinical Director). Please avoid including personal health details in your initial message — we will connect with you privately to gather any necessary information.
  2. Acknowledgment: We will acknowledge receipt of your concern within 2–3 business days.
  3. Review: Your concern will be reviewed confidentially by the Clinical Director. If needed, we may reach out for further details.
  4. Response & Next Steps: You will receive a response within 10 business days, outlining any next steps, possible resolutions, or follow-up actions.
  5. External Options: If you feel your concern has not been addressed to your satisfaction, you may also contact the College of Registered Psychotherapists of Ontario (CRPO) or another applicable professional college. Contact information can be provided upon request.

Our Commitment

  • We will not confirm or deny anyone’s status as a client or supervisee in any public forum (including Google reviews, social media, or other platforms).
  • All feedback is managed confidentially, respectfully, and in compliance with PHIPA and Ontario law.
  • Our goal is to ensure that every voice is heard, and that your feedback — whether a compliment or complaint — leads to meaningful reflection and improvement.

To share your feedback, please email us at:
avril@norfolkcountycounselling.ca

Book an Appointment with Us!

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Our inbox is not monitored 24/7 and is not a crisis service. If you or someone you know is in immediate danger or experiencing a mental health crisis, please use the following local resources for support:

  • Talk Suicide Canada: Call 1-833-456-4566 or visit talksuicide.ca
  • ConnexOntario (24/7 Mental Health, Addictions, and Crisis Support): Call 1-866-531-2600 or visit connexontario.ca
  • Kids Help Phone: Call 1-800-668-6868 or text CONNECT to 686868

For immediate support, please contact your local emergency services by calling 911 or visiting the nearest hospital emergency department.